Contact us by email at to request the return, stating the reason. You will receive a link via which you will be able to select the Transnatur centre or the order will be collected from you.

When you have entered this information, the next step is to print the label that has been generated and stick it on the original box of the product. It is also important and necessary that you stick the returns label that came with the delivery note on it.

The collection courier will be responsible for collecting the product from the specified location and then the verification/refund process will begin.

Our initial policy gives you up to 14 days from the date on which the order was delivered to return the product. Shipping will be completely free of charge. Remember that the product must be in its original condition, with the corresponding box and labels.